Driver Privacy Policy

1. Introduction

This Privacy Policy applies to the mobile application GoFev Driver (the "App"), published on the Apple App Store and Google Play Store under developer/seller name Sunny Malik, and operated by VRINDAVAN ECOSYSYEM PRIVATE LIMITED (referred to here as "GoFev", "we", "us", or "our"). It applies specifically to individuals who register as driver-partners on our platform, and covers the data we collect, how we use it, and the ride, cancellation, wallet, and transaction policies that govern your account. This is separate from the rider-facing Privacy Policy, which covers customers booking rides.

2. Information We Collect From Driver-Partners

To onboard you safely and keep the platform running, we collect:

• Identity & KYC details: Full name, phone number, email, profile photo, Aadhaar/PAN, and driving licence.
• Vehicle documents: Registration certificate (RC), insurance, fitness certificate, permit, and vehicle photos.
• Bank & payout details: Bank account number, IFSC code, or UPI ID used to credit your earnings.
• Location data: Real-time GPS while you're online, on a trip, and briefly after drop-off, used for ride matching, navigation, and safety monitoring.
• Background verification data: Police verification / background check results obtained through third-party verification agencies, where applicable.
• Device information: Device model, operating system, and app version, used for troubleshooting and performance.
• Trip & earnings history: Completed and cancelled rides, ratings, incentives, and payout records.

3. Ride & Trip Policy

• Ride requests are assigned based on your proximity to the pickup point, current availability, and account standing.
• You may accept or decline incoming ride requests; your accept rate can affect how frequently you're offered future requests.
• Once a ride is accepted, you're expected to proceed to the pickup point, verify the rider (via OTP/name match where applicable), and follow the app's suggested route unless the rider requests otherwise.
• Your live location is shared with the assigned rider and, where an SOS is triggered, with our safety team and emergency contacts.
• Vehicle cleanliness, valid documents, and courteous conduct are required on every trip. Ratings and rider feedback are used to monitor service quality.

4. Cancellation Policy (Driver-Side)

Exact wait times, cancellation thresholds, and penalty amounts are shown in the app's Help & Earnings sections and may be updated from time to time; the table above summarizes the general policy.

5. Wallet, Earnings & Transactions

• Earnings: Fare earned on each completed trip is credited to your in-app Wallet after deduction of the applicable platform/service fee, shown before you go online and in your trip receipt.
• Incentives & bonuses: Ride incentives, surge earnings, and referral bonuses (if any) are credited separately and reflected in your Wallet.
• Deductions: Cancellation penalties, verified customer complaint fines, or pass-through charges (tolls, parking) may be deducted from your Wallet where applicable.
• Payouts: Wallet balance is transferred to your registered bank account or UPI ID on the payout schedule shown in the app, once above the minimum payout threshold.
• Transaction history: A full log of trip earnings, deductions, incentives, and payouts is available under Wallet > Transaction History in the app at all times.
• Disputes: If you believe a transaction or deduction is incorrect, raise it via the app under Help > Earnings Issue within 7 days; we investigate and resolve valid claims within 5–7 business days.

6. Payouts & Tax Compliance

Payouts are made only to a bank account or UPI ID registered in your own name, matching your KYC details, to prevent fraud. As an independent driver-partner, you're responsible for your own tax filings; where required by law, applicable TDS may be deducted before payout and reflected in your transaction history.

7. Sharing Your Information

We don't sell driver data. We share it only where necessary to run the platform or where the law requires it:

• With riders: Your name, photo, vehicle number, rating, and live location during an active trip.
• With payment & banking partners: Details needed to process your payouts.
• With verification & insurance partners: KYC and vehicle documents for background checks and coverage validation.
• With legal authorities: When legally compelled to disclose information or to protect the safety of our users.

8. Data Security

We use encryption, access controls, and regular security reviews to protect your KYC, vehicle, and bank details. No system connected to the internet can guarantee absolute security, so please keep your account credentials and OTPs confidential.

9. Your Rights as a Driver-Partner

• View or update your KYC, vehicle, and bank details from within the app.
• Request a copy of the data we hold about you.
• Request deletion of your account and data once all pending trips and payouts are settled, subject to statutory retention of financial and tax records where required by law.
• Raise a concern with your local data protection authority if you feel your rights haven't been respected.

10. Account Suspension & Termination

We may suspend or terminate a driver-partner account for fraud, expired or invalid documents, safety violations, repeated cancellations, or a pattern of low ratings. Where possible, we'll notify you of the reason and give you an opportunity to raise an appeal through the app's Help section.

11. Changes to This Policy

We may update this Driver Privacy Policy as our services evolve. Material changes will be communicated through the app or by email; continuing to drive with GoFev after an update means you accept the revised policy.

12. Contact Us

Questions about this policy, your earnings, or your data? Reach out to our team:

App: GoFev Driver
Developer: Sunny Malik
Operated by: VRINDAVAN ECOSYSYEM PRIVATE LIMITED
Tajpur Road, Ludhiana 141015, PB, India
Email: support@gofev.com